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Urban Fountains & Furniture Pty Ltd (‘Urban+’, ‘we’, ‘our’ or ‘us’) is committed to protecting the privacy of our customers, suppliers, business partners, employees, website visitors and other individuals who interact with us. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Urban Fountains & Furniture Pty Ltd
5 Telford Circuit, Yatala QLD 420, ACN 651 019 895
Phone: (07) 3382 7372
Email: [email protected]
Website: www.urbanff.com.au or www.schools.urbanff.com.au
This Policy applies to personal information collected through our website, email, telephone, social media, exhibitions, quotation requests, purchases, warranty registrations, service requests and any other dealings with Urban+.
We may collect names, business names, job titles, postal and delivery addresses, email addresses, telephone numbers, purchase history, quotation requests, product preferences, warranty details, installation information, payment details where required, event registrations, newsletter subscriptions and any other information you choose to provide.
We collect personal information directly from you when you contact us, submit an enquiry, request a quotation, place an order, register a warranty, download resources, subscribe to marketing communications or attend an event. We may also collect information from publicly available sources where permitted by law.
When you visit our website we may automatically collect your IP address, browser type, operating system, device information, pages viewed, referring websites, search terms and approximate location information to improve website performance and security.
Our website uses cookies, pixels, tags and similar technologies to provide website functionality, remember user preferences, analyse website traffic and improve advertising performance. You may control cookies through your browser settings, although some website functions may not operate correctly if cookies are disabled.
We may use Google Analytics 4, Google Tag Manager, Google Ads, Meta Pixel, LinkedIn Insight Tag and similar services to understand website performance, improve user experience and measure advertising effectiveness. These providers may process information on servers located outside Australia.
We collect personal information to respond to enquiries, prepare quotations, process orders, arrange delivery and installation, administer warranties, provide customer support, improve products and services, manage supplier relationships, conduct marketing activities where permitted by law, maintain website security and comply with legal obligations.
Where permitted by law, we may send information about our products, services, promotions, events and industry news. Every marketing email contains an unsubscribe facility and you may opt out at any time.
We may disclose personal information to employees, contractors, freight providers, installers, payment processors, IT service providers, website hosting providers, CRM providers, cloud service providers, marketing agencies, professional advisers, insurers and government authorities where required by law. We only disclose information reasonably necessary for the relevant purpose.
Some technology providers used by Urban+ may process or store information outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with Australian privacy requirements and contractual obligations.
We maintain physical, electronic and administrative safeguards including SSL encryption, secure cloud platforms, password protection, multi-factor authentication where available, restricted staff access, software updates and cybersecurity practices designed to protect personal information against misuse, loss and unauthorised access.
We retain personal information only for as long as necessary to provide our products and services, meet legal and taxation obligations, resolve disputes and enforce agreements. Information is securely destroyed or de-identified when no longer required.
You may request access to the personal information we hold about you or request correction of inaccurate or incomplete information by contacting our Privacy Officer. We will respond in accordance with the Privacy Act.
If we become aware of an eligible data breach, we will investigate promptly and comply with the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required by law.
Our website may contain links to third-party websites. We are not responsible for the privacy or security practices of those websites and encourage you to review their privacy policies.
You may request access to your personal information, request corrections, opt out of direct marketing, lodge a complaint or seek further information regarding how your information is handled.
If you are located in the European Economic Area or United Kingdom, additional rights may apply under applicable privacy legislation including rights relating to access, rectification, erasure, restriction of processing and data portability where applicable.
If you have a complaint about how we have handled your personal information, please contact our Privacy Officer at [email protected]. We will acknowledge your complaint and endeavour to resolve it promptly. If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner (www.oaic.gov.au | 1300 363 992).
We may amend this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices. The current version will always be published on our website.
Urban Fountains & Furniture Pty Ltd
5 Telford Circuit
Yatala QLD 4207
Phone: (07) 3382 7372
Email: [email protected]
